Wentzville, MO – An ObamaCare processor operated by Serco with a 1.2 billion dollar contract is paying its employees in a Wentzville, Missouri process center to do nothing, according to a Serco employee and whistleblower.
The whistleblower claims that despite not having enough work for their current employees Serco is still hiring. “They want to hire more people even though we still don’t have work to keep the people we have busy.” He claims that hundreds of employees sit staring into computer screens with little or nothing to do.
“There are weeks that a data entry person would not process an application.”
The whistleblower goes on to say:
“They’re told to sit at their computers and hit the refresh button every ten minutes.”
The goals set for the processors are to handle two applications a month and sometimes they are unable to even do that. The whistleblower claims that throughout several states Serco has 1,800 employees vying for 1 to 30 applications that appear in the database.
Why would Serco have so many employees working on a handful of applications? According to the whistleblower, Serco gets paid based on the number of workers they have employed, which means they want employees to show up even if there is nothing to do.
Serco refused to respond to the whistleblower’s comments.